A GUIDE TO ETIQUETTE

Your first contact with a seller is important – first impressions count.
Sellers are selective about their clientele, and in a very short time they will sum you up to see if you are someone they are willing to offer good after sales services to.

Many sellers have a preferred contact method, which they know works best for them. It is important to follow any instructions as this will be the best way you can reach them. The majority of sellers will not answer calls from private numbers, so ensure your number is unblocked before dialling.

A text message, email or phone call that is polite and straightforward is appreciated. Simply introduce yourself, ask your doubts/requirement and proceed to buy. If leaving a message, advise if you have a preferred contact method or time to reach you.

Your first attempt to contact your seller will not always be successful, if at the time they are not available.

Be respectful and courteous in your contact, and they will respond well. The use of vulgar or offensive language will not impress them.

Do not try to negotiate an seller’s rate. Many sellers find this offensive and disrespectful.

Sellers go to an effort to make their information,notes,papers available for sale to you through their advertisement. Read their profile thoroughly before contacting them, so you can keep your questions to subjects that are not already covered on their web page. If you are looking for a particular material always confirm that your seller will provide this in their product.
Do not ask for services/products that they have clearly stated that they do not provide.

When making an order, most sellers will ask you for some personal details to confirm. This information must be taken for security reasons, and is generally not negotiable.